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Common concerns in handling your auto damages claim following a wreck – Installment 2: New or Used Parts

Our clients are frequently concerned with whether the insurance company will use new parts when repairing their vehicle.  Unfortunately, we have to inform our clients that new parts will only be used if the parts in your damaged vehicle were new at the time of the wreck.  Normally, the parts in your car will be “used” parts and thus the insurance company is allowed to only pay for aftermarket parts.  Nevertheless, the NC Administrative Code requires the aftermarket parts be “at least equal to the original part in terms of fit, quality, performance and warranty.”  11 NCAC 4.0426.  If you have questions about getting your vehicle repaired call us at 919-719-2750.

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